Question 1

What types of products do you sell?

Accepted Answer

We offer a wide selection of vapes, e-liquids, nicotine pouches, and vaping accessories. All our products are sourced from reputable brands and comply with Canadian standards.

Question 2

Are your products authentic?

Accepted Answer

Yes, all our products are 100% authentic and sourced directly from manufacturers or authorized distributors. We never sell counterfeits.

Question 3

What is the minimum age to purchase?

Accepted Answer

You must be of legal age to buy vaping products in the province or territory you ship to: 18+ in AB, MB, QC; 21+ in PE; 19+ everywhere else. Checkout asks you to confirm the age for your shipping province. Our delivery policy requires a signature and government-issued photo ID confirming the recipient is of legal age to buy vaping products in their province. Parcels must not be left unattended. See the shipping policy for delivery conditions and estimated times.

Question 4

Do you offer tobacco-free nicotine pouches?

Accepted Answer

Yes, we offer a variety of tobacco-free nicotine pouches in different flavours and nicotine strengths.

Question 5

How much does shipping cost?

Accepted Answer

See the Shipping Policy for current rates, delivery conditions and estimated times.

Question 6

How long does delivery take?

Accepted Answer

See the Shipping Policy for estimated processing and delivery times by destination. Delivery estimates are not guarantees.

Question 7

Can I track my order?

Accepted Answer

Yes, a tracking number will be emailed to you as soon as your order ships. You can track your package in real time.

Question 8

Do you ship across Canada?

Accepted Answer

Yes, we ship to all provinces and territories in Canada. Delivery times and shipping costs may vary by destination.

Question 9

What is your return policy?

Accepted Answer

All sales are final. The store does not offer refunds or a change-of-mind return period. For any other question about a payment or an order, contact support@borealvapes.com and a team member will review it. This policy does not exclude or limit rights or remedies that cannot be waived under applicable consumer law. Any legally required remedy takes precedence over the store policy.

Question 10

How do I return a product?

Accepted Answer

If an item arrives damaged, defective, incorrect or missing, contact support@borealvapes.com within 7 days of delivery with your order number, a description of the problem and photos. Once support reviews the case, the remedy is a replacement. Contact support before sending anything back; a prepaid return label is not provided unless support arranges one.

Question 11

Do you offer refunds?

Accepted Answer

No. All sales are final and the store does not offer refunds. Damaged, incorrect or missing items reported within 7 days of delivery (with photos and your order number) are replaced after support reviews the case. For anything else, contact support@borealvapes.com and a team member will review it.

Question 12

What payment methods do you accept?

Accepted Answer

Prices are in Canadian dollars. The store does not add tax at checkout. Current payment methods are Interac e-Transfer and Bitcoin through BTCPay. Credit and debit card payments are currently unavailable.

Question 13

Is my payment information secure?

Accepted Answer

Absolutely. We use SSL encryption site-wide. We never store full card numbers on our servers. e-Transfer and crypto are processed through their respective secure rails.

Frequently Asked Questions

1Products

2Orders & Shipping

3Returns & Damaged Items

4Payment & Security

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